Five9 – Partner Program and Locator
Mission
Five9’s Partner Program champions top-tier CX and forefront AI automation. Partnering offers exclusive access to cutting-edge tech, propelling mutual success. The moment is ripe to join as a Five9 Global Partner, unlocking unparalleled growth opportunities.
Project overview
Five9 embarked on a collaborative journey with Kanopi to elevate their partner program landing page. The core aim was to establish transparent pathways for potential partners, strategically presenting the benefits, tools, and unmatched value that Five9 brings to the table. With a strong focus on outstanding Customer Experience (CX) and expertise in AI and automation, Kanopi’s task was to demonstrate how collaboration provides a gateway to cutting-edge technology, empowering both partners and customers for remarkable success.
Beyond the partner program’s landing page, Kanopi played a pivotal role in integrating a partner locator into the website. Acting as a centralized hub of partnerships, streamlining the process for users to explore and connect with innovative partners within the Five9 ecosystem. This addition harmoniously aligns with the broader initiative, growing partnerships.
Deliverables included
- Key findings deck (assessment overview)
- Persona-based user journeys
Tactics included
- Analytics review
- Site performance testing
- Accessibility testing
- Stakeholder interviews and surveys
- User survey and heatmapping
- Content audit and ideation
Tools Used
- Google Analytics
- Wave Accessibility Checker (Chrome DevTool)
Drawing from the insights garnered during the research and discovery phase, we employed a strategic methodology to construct wireframes for both desktop and mobile interfaces. These encompassed the Partner Landing page, the Partner Portal’s filterable page, and the ultimate detail page for each showcased partner within the Five9 ecosystem.
Tools Used
- Google Suites
- Figma
- Adobe Photoshop
- Adobe Illustrator
- Shutter Stock Imagery
By using thoughtfully designed high-detail wireframes that align with the existing branding, I established a strong foundation for smoothly transitioning into the design phase of the website’s partner section. To emphasize the partner ecosystem, a key aspect of the project, I incorporated the cloud element from the logo into the desktop page, adding a unique touch and bringing the wireframes to life.
I aimed to create a cohesive look by choosing colors, creating custom iconography, refining typography for visual consistency, and enhancing the partner pages with various elements for a polished appearance. The result was a visually appealing and user-friendly partner section of the website that captures the desired style while providing an excellent user experience. This achievement aligns perfectly with the project’s goals and intentions.
*site may appear slightly different due to client management
The project successfully created an elevated partner program landing page that spotlights benefits, tools, and collaboration as the gateway to technology-driven success for partners and customers. This involved seamlessly integrating a new partner locator to enhance user exploration within the Five9 ecosystem while improving Partners page visibility in the main navigation. The content was streamlined for better user comprehension and visual consistency with branding, reshaping the partner program experience to embody impactful partnerships driven by technology and collaboration. The design phase elevated partner pages with a unique use of the cloud structure, appealing color palette, custom iconography, refined typography, and diverse elements, resulting in a polished, user-centric appearance that seamlessly achieved the project’s goals.